Palycoms PBX service gives even the smallest companies the call routing advantages of the largest enterprises in the world. Since there is no hardware or software to buy, install, maintain or upgrade, it has huge cost advantages over other traditional PBX solutions. What is a Palycoms PBX System ? Palycoms PBX is the system that provides auto attendant, switchboard, and call center, for business. Using our phones or yours, we provide the PBX features to you. Your company is given either a local or toll-free phone number. Each employee is assigned a four digit extension number in the system.Flexible PBX company structure and users management:

Each company PBX account is associated with a master account which role is management of the user accounts, virtual numbers and other configuration settings.
Master PBX account can define company's division on multilevel branches and departments for example by geographical locations of the offices or by a departments structure like sales, support, management etc.

The master account is also responsible for creating and managing the accounts for the company personal. Each account can be granted different security level determining the access to certain functionality of the PBX. The user accounts are associated with extensions. Every account can have multiple extensions. This feature is very useful in connection with the Answering rules module. For example a user having various extensions for different purposes (e.g. one extension for sales phone, another for corporate communication etc) can then define different actions for incoming calls to given extension.

Each user account is a SIP account allowing user to register to the system from different devices including:

• SIP hardware phones
• SIP software clients (our Vippie communicator or 3rd party clients)
• SIP mobile clients (our Vippie Mobile softphones family)

In addition a user can log in to the web PBX interface in order to manage his account, use Contacts menu and other functions available from the web PBX.

Advanced PBX features list:

Standard PBX features

• Multiple Extensions per user
• Multi-Level IVR Auto Attendants
• Music "On Hold"
• Time spans, scheduled routing
• DIDs and SIP trunks
• Ring Groups, support for queuing
• Call Screening
• Find me, follow me – concurrent or linear with failover based on priorities
• Call Forward on "Busy", on "No Answer", when "Offline"
• Call Forward and Follow Me based on Caller ID
• Playing a greeting while forwarding, personalized greetings (based on Caller ID)
• Call Transfer – blind and attended
• Call Parking
• Do Not Disturb, also based on Caller ID
• Call Recording
• Virtual extensions – forward to external numbers.

Greetings management

• Recording voice prompts directly from the web interface using a microphone
• Uploading already recorded voice prompts thru the web
• Recording voice prompts by calling an IVR number

Voicemail Features

• Individual Mail boxes for each user
• Voicemail to e-mail Forwarding (in MP3 file)
• Voicemail notification through SMS
• Voicemail to text transcription (with notification to SMS or e-mail)
• Message Waiting Indicator
• Web Management of Voicemail greetings
• Personalized Voicemail greetings based on Caller ID
• Listening to Voicemails directly from web
• Listening to Voicemails by calling an IVR number
• Push notification for IPhone users

Automatic Phone Provisioning

• Web based provisioning interface, (support for TFTP and HTTP provisioning)
• Templates for Linksys, Yealink, Grandstream, Nokia SIP client (through SMS) and others

Billing

• Calls history with details, export to a CSV file
• Missed calls information
• Invoices downloadable from the web interface
• Payments history
• Sign up & recharge modules supporting the most popular payment systems(PayPal, moneybookers)
• Automatic credit card payments on low balance or/and for other cyclical payments like for monthly subscriptions, virtual numbers (DID), Voicemail to text service etc.

Directory

• Company Directory
• General Contact lists with groups stored on the server
• Sharing groups with other users
• Private Contact lists (not visible by other users)
• Click a number to make a call (using web phone) or click to send SMS to a contact Sending contact's V-card through SMS
• Company directory's integration with the Presence/Instant messaging server (jabber), showing users statuses in the Company Contacts list, click to chat option

Management

• Tenant level administrators, master accounts
• DID assignment
• Tenant assigned trunks
• Creating users (company/tenant personal) accounts
• Permission management, granting access for particular user to certain functionality/web interface menus
• Importing users accounts from file
• Creating company structure: branches and departments
• Assigning extensions to users
• Reports and statistics

Short text messaging (SMS)

• SMS among users (SIP)
• SMS to externals phones (SMPP, HTTP from the server to SMS carrier/SMS gateway)
• SMS inbox and outbox on the web interface
• Support for DIDs with SMS

Communication

• Vippie mobile clients
• Vippie communicator
• Web softphone

Instant messenger

• Presence server, showing PBX users status
• Chat among PBX users
• File transfer
• Web chat
• Video conference among multiple web chat users
• Integration with Vippie Mobile and Vippie PC

Unified messaging

• SMS to e-mail
• SMS forward, for example internal SMS forwarded to external GSM number
• Voicemail to text to SMS or e-mail
• Voicemail as MP3 to e-mail
• Offline IM message to SMS
• Voicemail text trough push notification to IPhone users
• SMS through push notification to IPhone users

Other options

• Multiple languages on the web interface
• Multiple themes
• Click to call flash button to be placed on a website, direct connection to predefined PBX number
• Connect Two, web initiated call conference between two phone numbers
• Integration with API of the major DID providers allowing for real time DIDs ordering
• 911 support
• Layout editor for users allowing for grouping functionalities in one menu

Communication – Voice, Video, SMS, Instant messaging:

• Voice and video communication over SIP protocol, supported video Codecs H263, H264 supported speech Codecs: G729, G723.1, G722, G711 and others
• SMS short text messages over SIP among users and to the PBX, to the external networks (e.g. GSM phones) the server converts SMS to SMPP or HTTP protocol in order to send it further to an SMS termination carrier or an SMS gateway
• Instant messaging: through XMPP protocol, support for yahoo, MSN and other messengers through XMPP transports (one IM client with multiple accounts)
• web video conferences for logged users, multiple participants support